Support
Questions, feedback, or need a hand getting set up? Reach out and a real person will get back to you.
Social
Follow along and message us on social:
Questions, feedback, or need a hand getting set up? Reach out and a real person will get back to you.
Follow along and message us on social:
No. MediLink is not a medical device and does not provide medical advice. Everything in the app is informational only — it records what you self-report, like when you marked a dose as taken or skipped. It never tells you what to take, when to take it, or what to do if you miss a dose. For any medical questions, please speak with your healthcare provider.
Yes, completely free. Caregivers never pay anything to use MediLink. You can connect to a patient's account, receive alerts, send messages, and manage refills on their behalf — all at no cost. Only the patient needs a MediLink Family subscription to unlock caregiver connectivity.
When two or more doses are marked as skipped or go unlogged, connected caregivers receive an urgent notification right away. This is designed to give family members a heads-up when something seems out of the ordinary — not as a clinical alert, but as a gentle signal that someone they care about may need a check-in.
When you start a MediLink Family subscription, you get 14 days free with full access to every feature — caregiver connectivity, unlimited medications, drug interaction flags, voice and text messaging, and predictive refill reminders. You will not be charged until the trial ends. You can cancel anytime before then and you will not owe anything.
Yes. MediLink stores your data securely and does not sell it to third parties. The app records only what you choose to self-report — dose logs, messages, and medication names you enter. We do not access your medical records, prescriptions, or any external health data. For full details, see our Privacy Policy.